FAQ’s & Policies
Design Source
My shop is your source for to-the-trade pieces, shipped directly to you from the manufacturer! Typically to-the-trade pieces are purchased exclusively by trade professionals (i.e. interior designers) at wholesale. Then those pieces are resold to clients at a markup. But with Design Source, I am able to offer trade furniture and décor on my website to anyone, not just clients!
SideDoor
SideDoor is the partner that secures and fulfills your order, and handles the logistics and customer service. SideDoor’s team is wonderful! SideDoor customer support can be contacted for any questions or concerns about delivery and/or damages.
Return/Cancellation Policy
I am not able to take returns, cancellations, or exchanges, as items are shipped directly from the manufacturer. Therefore, all sales are final unless product is damaged in transit. I encourage you to inspect all items immediately upon delivery. If you see that a product is damaged, take pictures of the packaging and product and contact SideDoor customer service. The SideDoor team will arrange for a repair or for the manufacturer to send a new piece(s).
When Will Items Ship
You will receive e-mail communication from SideDoor regarding the progress of your order and when pieces ship. Most furniture is shipped via a local freight carrier. The freight carrier will call you when your furniture is ready for delivery to schedule a delivery date.
Furniture Delivery
Furniture will be delivered 'To Your Door / Threshold'. You may instruct the delivery personnel as to whether you would like your delivery placed immediately inside your home, or left on your doorstep.
Please note, threshold delivery does not include placing products in specific rooms, assembly, or removal of original packaging. If you require or prefer 'White Glove' delivery, it will be available as an option at checkout for an additional charge. 'White Glove' delivery includes packaging removal, light assembly, and placement. I recommend White Glove service for any large furniture items.
Price Matching
Prices are never above the internet minimum advertised price set by the manufacturer. Keep in mind Design Source prices include all shipping and handling fees. However, if you find a lower price from another online retailer, email me at info@fdsdesign.com, and I will happily price match! When you shop Design Source through SideDoor for your high quality furniture and décor needs, you are supporting my small business and the interior design industry, rather than a big-box retailer. Thank you!
Other Sizes, Colors, Finishes, Etc.
Most furniture and décor are available in other sizes, colors, and finishes! Please email me at info@fdsdesign.com and I will source the size or finish you need added. Orders can be placed for backordered items, so if you see something you love from one of our projects that is not in the shop, send me an email and I can get it added with a lead time.